Sky's Ian King says there is much to cheer at the insurer despite current claim pressures from flooding and coronavirus. Don't cancel any payments or direct debits through your bank as this can affect your policy with us and damage your credit history. During the Covid-19 pandemic, Direct Line Group has been working hard to put in place measures to keep our customers and Field Agents safe. We took the market by storm with a simple proposition – one direct telephone call - and in doing so, made the high street insurer a thing of the past. But Direct Line launched a Mileage Moneyback scheme … The pandemic may change the way you drive, insure and maintain your car. The drop in … ... or monthly by Direct Debit. How to get a refund on your car insurance during the Covid crisis. Although there aren't many concrete answers regarding wedding insurance amid coronavirus yet, the best thing to do is have an open line of communication with your pros and your insurance company. Direct Line is a big seller of landlord insurance, and offers an add-on called rent guarantee insurance. When processing a claim, our Field Agents will do everything they can to progress the claim digitally using the latest technology, but there may still be times where we’ll need to visit customers homes to assess the damage. Car insurance giant Direct Line has said it's seen the number of claims fall 70% during the coronavirus lockdown, but it won't be issuing automatic rebates to customers.. Sian Elvin Friday 8 Jan 2021 3:37 pm. However, one thing that hasn’t changed is the need for car insurance if you intend to drive, whether in or out of local or national lockdown. How is COVID-19 affecting driving and car insurance? Direct Line can motor ahead despite flood and COVID-19 claims. ANOTHER car insurance company has pledged to refund millions of customers who are covering fewer miles because of the coronavirus lockdown.. Direct Line for Business standard policies are not affected by the outcome of the test case. I have a reduced income as a result of Coronavirus (COVID-19) and can't afford my monthly motor insurance payments. Once the hearing is concluded, a Court ruling will be made. Car insurance. At Direct Line Group, we were at the heart of the first evolution; in the mid-1980s we were the original disrupter in the insurance market. The impact of Covid-19 has seen a shift in customer behaviour and an increased reliance on digital services as visits for claims had to be replaced. The FCA website has useful information on the topic of COVID-19 and business interruption insurance which will be kept up to date on developments. If you've purchased wedding insurance directly through a broker at a company, it's best to ask all questions through your direct line of contact. 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